Get started and
troubleshoot Nordsynk
Here you find the steps for connecting your AI assistant to Fortnox, answers to the most common problems and how to reach us.
Email support in Swedish and English.
Example · a first support message
hello@nordbeam.io
- To
- hello@nordbeam.io
- Subject
- Fortnox license could not be verified
Hi! Our user gets an error when connecting.
AI assistant
Claude Desktop
Fortnox company
Exempel Bygg AB
Time
12 October, about 09:15 Swedish time
Error text
Resource owner does not have enough licenses
Regards, Anna Example
Three things to do first
- 01
Go through the setup guide
Choose your AI assistant in the setup guide and start the Fortnox connection.
- 02
Check the dashboard
After you sign in, the dashboard shows the selected company, the connection status and the license status.
- 03
Write to us
If you need help, you can start a chat here or contact support with the details further down.
Find the answer to your problem
The answers are grouped by topic. If they do not help, you get the quickest reply by writing to us with the details under Contact.
Signing in and connecting
My AI assistant keeps asking me to sign in again
The Fortnox sign-in for the company has expired or been refused. Keep the Nordsynk connector in your AI assistant and open the reconnect link for the affected company. Only remove and re-add the connector if it is missing or if the first Nordsynk sign-in never finished.
My AI assistant cannot finish connecting to Nordsynk
Check that the assistant uses the address https://mcp.nordsynk.se/mcp. Use https://mcp.nordsynk.se/sse only if the assistant requires SSE. Let the assistant discover the sign-in settings itself and leave the Client ID and Client Secret fields empty. Then restart the connection. If a company that used to be connected stops working, open its reconnect link in Nordsynk and keep the connector. If Fortnox refuses access, check that the company and the user have the right permissions in Fortnox. If you bought through Marketplace, the Nordsynk seat must also be assigned to the user in the same company. With a Nordsynk agreement for accounting firms you should not buy a Marketplace seat; contact us if the agreement or the company access looks wrong.
License
The dashboard says the Fortnox license could not be verified
Nordsynk could not confirm that the user has a seat in the company. First check how you bought Nordsynk. Through Fortnox Marketplace the license is per Fortnox company and user: activate Nordsynk in Fortnox, assign the user a seat in that exact company, then try again. With a Nordsynk agreement for accounting firms, the agreement controls access instead of Marketplace seats. It is based on active connected client companies and includes all consultants, so you should not buy a Marketplace seat. If a paid and assigned seat still cannot be verified, send us the company, the user, the approximate time and the exact message.
Access and permissions
An administrator needs to reconnect or remove access
Open the dashboard at /dashboard and sign in if asked. Choose the company to see its connection and use the buttons to reconnect or disconnect. When you renew an existing connection, use the same Fortnox user.
Can we use Nordsynk but block HR and payroll?
Yes. Nordsynk can block HR and payroll for a company. That blocks HR/payroll, employees/staff, absence/attendance, schedules, time reporting and vacation pay liability. Fortnox consent remains broad for the existing Nordsynk app. The restriction is applied by Nordsynk when a question is asked, and does not reduce Fortnox permissions per user.
Technical details for the connection
- Main MCP endpoint: https://mcp.nordsynk.se/mcp
- SSE fallback: https://mcp.nordsynk.se/sse
- Health check: https://mcp.nordsynk.se/mcp/health
How to reach us
Email or call. We reply in Swedish and English.
Include this in the first support message
- 1The AI assistant used, for example Claude Desktop, Claude Code, ChatGPT or another AI assistant.
- 2Which Fortnox company it concerns, plus the database number or organisation number if you can see it.
- 3The approximate time of the problem, including time zone if your team is in several places.
- 4The exact Fortnox or MCP error text the user saw, preferably copied word for word.
With these details we can take the case further without an extra round of questions. Never send passwords, API keys, tokens, BankID codes or bank details.